http://home.att.net/~wymette /programs AptivaNotes\W98notes Windows 98 Crystal Audio issues on 2140/2142 systems (may also apply to Windows Me) Topic: DirectX and Crystal Drivers (3 of 3) Conf: Aptiva 2140 and 2142 Community From: awyman Date: Thursday, July 05, 2001 08:24 PM On 7/1/01 6:00:00 PM, rapixley wrote: (snip) > >Also, the ibm instructions >says that when windows startup >request the gameport joystick >files, we should click no. >There is no place to click no, >and it insists on getting >access to the WIN98SE disk (I >have it, but IBM says to avoid >it??) windows to load the >gameport files One of my saved UAMB notes from a 2142 W98 user does say to insert the Win98 CD-Rom when asked for the joystick files: Date Posted: 19:11:06 02/03/00 Thu Author: June Author Host/IP: jetnet5.jetnetinc.net / 208.153.183.5 Subject: Re: DirectX Errors - copied from archives In reply to: Alice's message, "Re: DirectX Errors - copied from archives" on 19:11:06 02/03/00 Thu I removed all entries under Sound, Video and Game Controllers in Device Manager, followed the onscreen instructions (had to put in the WIN98SE disk for the Gameport Joystick driver), rebooted and I again had the normal WIN98SE sounds! ----------- Topic: Sound Problems (2 of 2) Conf: Aptiva 2140 and 2142 Community From: Alice Wyman Date: Saturday, April 29, 2000 08:28 PM On 4/29/00 4:09:49 AM, John Poehler wrote: >Just installed a new hard >drive on my 2140 L61. Loaded >Win98. Installed the sound >drivers using the great >instructions I have found in >this forum. The sound works >correctly until I have to >reboot the system. After I >reboot the sound is gone until >I go thru the whole process of >reinstalling the drivers. If >anyone could shed some light >on how to fix this, I would be >very greatful. > >John > What seems to work in these cases is to install (or reinstall) the Crystal Audio/DX5 update from IBM, 214X_DX5.EXE, available at http://www.pc.ibm.com/qtechinfo/PMYS-3NKLKT.html Do not be put off by the references to IE4 or DX5. This update will work on all versions of IE and with any version of DirectX installed. If your DX version is higher than 5 it will NOT be downleveled. Sometimes a second step is needed: Go into Control Panel, System, Device Manager tab, and double-click the Sound Video and Game Controllers catagory to expand it, and remove all devices listed, selecting one at a time and clicking the Remove button. Do not reboot the system until all are gone...do the same if you have any Unknown/unrecognized devices listed. After removing all of these, reboot the system and let windows redetect the devices and reinstall the drivers. If Windows asks for the location of missing files, and you do not have your preloaded C:\Windows\Options\Cabs folder (which you probably don't, if you loaded Win98 on a clean drive) either point to the directory where you placed the Crystal update files or insert your blue Diagnostics and Utilities CD and point to (assuming G is your cd-rom drive) G:\Disk\Crystal\Clyde\Rcand15\Install\Disk1 If the files are not found there, go to G:\Disk\Crystal\Clyde\Rcand15\Install\Disk2. If neither of the above methods works, you can reinstall your Original Crystal drivers from the blue Diagnostics and Utilities CD as follows: In Device Manager expand the "Sound, Video, and Game Controllers" catagory by double-clicking it, and remove each device one by one: click on each and Click the Remove button. Do the same if you see a catagory for unknown devices. If prompted at any time, DO NOT restart the system, and do not keep newer files. Insert the Diagnostics and Utilities CD-rom. Click Start Click Run and type: G:\Disk\Crystal\Clyde\Rcand15\Install\Disk0\Unsetup.exe and click OK. This will bring up a window with three buttons, select the Install option; at the next window take the Diagnostics CD out of the drive and select the Reboot option. When the system reboots you will come to a window; select the Next option. At thenext window select the Other Locations option. Click on the Browse button and then go to the following directory G:\disk\crystal\clyde\rcand15\install\disk1 Click OK , click OK again, then click Finish. You will have to reboot the system again, after which the drivers will be installed. You can check my webpage for notes on reinstalling the Crystal Audio drivers. Good Luck, Alice ----------------- Subject: Re: Your Aptiva Page Date: Sat, 12 Aug 2000 23:45:35 -0500 From: To: It worked! Like most of the other stories that I had read, ours was just slightly different. I followed all of the directions on your site for the Crystal Audio update, DX5 update, and the uninstall devices / redetect, but there was still no sound. For some unknown reason, I decided to try using the "Update Driver" button in device manager to install the drivers one more time. One device (I forget which one) had a yellow "splat" next to it. I went to each device, and selected update driver, and when I came to "Have Disk" I pointed to the update folder. Of course, each time, W98 warned me that the current driver was better than the selected update, but I pressed on. It was very late that night, and I was really shocked when I rebooted and the sound worked!!! Subject: Re: Crystal/RCentral Date: Thu, 9 Mar 2000 21:21:44 +1000 From: To: Dear Alice, I finally got around to correcting it all. You may recall that the problem was that the 4610 thing had not loaded. Surprisingly, the second re-installation failed to catch the 4610, also. I had the devils own job getting it sorted out. I did the delete everything to start with. Then the shutdown and reboot, letting w98 find everything. Then the Diagnostic CD Unsetup and reboot, lead it to disk 1 on the Crystal/clyde/etc. This did not get the 4610 installed - it got found, yellow question marked, and I then removed it and went thru the process again. The 4610 got found again, but the installation program could not find any drivers for the 4610. This even after again going thru the arcane process with the IBM Diag CD, doing the Unsetup and leading it to disk1 after a reboot. In desperation, I led it to disk2, whereupon it happily clicked and clacked and all was well. Maybe something has got corrupted somewhere on the CD, and the instruction to look at Disk 2 has got lost( just a block address, really). That was all it needed, and it is all working again. (snip) ------------- NOTE: The 4610 Crystal device is the SoundFusion. AW ------------------------------------- Topic: Audio Driver Hell (2 of 4), Read 14 times Conf: Aptiva 2140 and 2142 Community From: Alice Wyman Date: Monday, February 14, 2000 06:40 PM On 2/11/00 11:17:01 AM, Daniel Noonan wrote: >I did the Directx5 upgrade >from IBM after upgrading to >W98. Guess what? No sound! >If they posted the upgrade >specifically for use on this >system, how could it not >work?! At any rate after >rooting around I found advice >on Alice Wyman's. I used the >blue cd to uninstall the >drivers then rebooted (it >didn't do exactly as >described). The audio was back >and even played midi! End of >problem? No! Now every time I >need to reboot after a hang or >whatever, I'm back to square >one. I get get a message at >boot "cwbaudio.drv" without >explanation and no more sound >until I do the whole blue cd >process all over again. What >do I do now?? > Daniel, You may want to try one (or both) of the following: 1. Reinstall the Crystal Audio/DX5 update. When windows asks for missing files, direct it to C:\Windows\Options\Cabs. 2. Go into Device Manager, expand the Sound Video and Game Controllers category, highlight each entry, one at a time, and remove. Repeat until all entries are gone. If you have a category named "Other" or "Unknown Devices (forget which it is) remove all Crystal entries you find. After rebooting, windows should redetect your Crystal devices and reinstall the drivers. Alice Topic: Audio Driver Hell (3 of 4), Read 12 times Conf: Aptiva 2140 and 2142 Community From: Daniel Noonan Date: Tuesday, February 15, 2000 12:02 AM Thank you so much Alice, this worked. ----------------- Topic: Windows 98 conflicts (1 of 2) Conf: Aptiva 2140 and 2142 Community From: Tad Lloyd Date: Wednesday, September 01, 1999 I have an Aptiva 2142-S6H and I just installed Windows98. I now have a conflict with "Crystal PnP Audio System CODEC" and "Crystal PnP Audio system control Registers" I have downloaded and installed the latest drivers, as far as I know, DirectX 5 and the drivers received with the IBM connector. Any suggestions on how to fix this. I can not hear any sound. Thank you, Tad Topic: Windows 98 conflicts (2 of 2), Read 77 times Conf: Aptiva 2140 and 2142 Community From: J. Vogelsong Date: Wednesday, September 01, 1999 Try removing all of the Crystal devices from Device Manager, rebooting, and letting Windows redetect all the devices. Sometimes it will reassign the resources better when this is done. Janice Not with IBM ----------------------- NOTE: Sometimes it's best to remove ALL entries under Sound, Video, and Game Controllers in Device Manager. After rebooting, if Windows asks for the location of any files, point to C:\Windows\Options\Cabs. AW ------------------------------------------ Topic: STILL NO AUDIO (4 of 4), Read 1 times Conf: Aptiva 2140 and 2142 Community From: Alice Wyman Date: Thursday, February 24, 2000 02:20 PM On 2/23/00 11:59:38 AM, Jojo Tulabing wrote: >When windows ask you for >files, point to c:/update (or >wherever you unzipped the >214x_dx5.exe) > >Worked for me, I have a 2140 >L61 and did a clean install of >Windows 98. > Good to know. Thanks, Jojo, I'll update my Win98 notes. Alice ---------------------------------------------------- Topic: audio driver problems and not able to use monitor vol. control (2 of 3) Conf: Aptiva 2140 and 2142 Community From: J. Vogelsong Date: Wednesday, October 20, 1999 02:59 PM On 10/20/99 10:25:28 AM, christian snelson wrote: >after installing windows 98 i >cant use my volume control on >the monitor nothing happens. >no sound from my bose >speakers? what do i need to >do to get this to work? i can >plug in other speakers in back >of tower and have sound but >want my bose back. please >help me. > About all I can suggest is to install IBM's "DirectX 5 and Crystal Audio Update". Sometimes this fixes the loss of audio problem that commonly occurs after upgrading to Windows 98. You can get the update from the personal page for your model (click the Support button on this page, then click the Downloadable Files link on the page it sends you to, then navigate to the relevant download). Janice Not with IBM --------------------------------------- Topic: HELP!! I Have No Sound!! (1 of 3) Conf: Aptiva 2140 and 2142 Community From: Ken Higginson Date: Tuesday, August 17, 1999 08:32 I recently had a system error..(Free Advice: Windows 2000 is still just a beta!), and had to re-install everything on a new hard drive... Under Windows 98 now, and everything's fine except, my speakers don't work!! I installed the Crystal Audio drivers from scratch, and have no problems with them...they are all fine under my Device Manager. My OSD is not working on my monitor, but I tried the recommended fix (unplug it from the computer, plug it back in) and nothing happened... The speaker test on the diagnostics disk gave me sound...I can't get *anything* under Windows... ....and my ezbuttons don't work either, but i'm missing 'bmsubs32.dll' so... if anyone can send me that... but the sound thing is driving me nuts!! please help!! Topic: HELP!! I Have No Sound!! (3 of 3) Conf: Aptiva 2140 and 2142 Community From: Paul Gagnon Date: Wednesday, August 25, 1999 04:51 PM Boot your Aptiva with the Diagnostic and Utilities CD in the CD drive. When the menu screen appears, choose to exit(remove the CD and press Ctrl+Alt+Del). The speakers will now function properly under Windows 2000 beta 3 and RC1. They will still work if you restart your computer. However, if you shut down you will lose sound until you repeat the procedure described above. I suspect this will also work with many Aptiva models. Lets hope IBM and Microsoft can fix this annoying problem. PS Make sure you select a sound scheme other than "none" in the Audio and Multimedia Properties window. --------------------------------------------------- Topic: UPdate Connector - no more sound (1 of 4) Conf: Aptiva 2140 and 2142 From: Allan Hess Date: Sunday, August 15, 1999 I have an Aptiva 2142-S6S, running Win98 for about 5 months now. I ran the UPDATE CONNECTOR yesterday and downloaded all the current updates/fixes, one of which was to update the Crystal Audio (V.4.05.2620. Now I have no sound at all, for anything. In Control Panel, it shows to drivers not being valid, and when I try to re-install them, I get a message that the loader was unable to load them, code 2 - I have no idea what that means. Now can I get all my sound back - I can't even hear the dialer while accessing the Internet ? I've tried to reload the drivers from the C:/windows/options/cabs directory, but I suspect that I am doing something wrong, or that does not fix the problem... Thanks Topic: UPdate Connector - no more sound (2 of 4) Conf: Aptiva 2140 and 2142 From: J. Vogelsong Date: Sunday, August 15, 1999 Have you tried removing all the Sound, Video and Game Controller device entries from Device Manager in Control Panel, powering down, then powering back up and letting Windows redetect the audio devices? I've seen people with Windows 98 have to do that after applying this particular update. Janice Not with IBM Topic: UPdate Connector - no more sound (3 of 4) Conf: Aptiva 2140 and 2142 From: Allan Hess Date: Monday, August 16, 1999 Ended up doing a complete download of the drivers from IBM site, and doing a re-install. Had to "play" with things a bit, as WIN 98 PnP decided to install the devices as "UNKNOWN" in the device driver list, but then I performed the driver install procedure again and all is working fine. I suspect that the files I downloaded thru the Update Connector may have gotten corrupted somehow, hence the load problem (error code 2). All seems to be working now, but thank you. Was a rough 5 hours yesterday going thru this.... (snip) Topic: UPdate Connector - no more sound (4 of 4) Conf: Aptiva 2140 and 2142 From: J. Vogelsong Date: Monday, August 16, 1999 Yes, it could have been a corrupt download. Glad you finally got everything working. (snip) Janice ---------------------------------------------------------------------- Topic: Windows 98 Sound Problem (1 of 4) Conf: Aptiva 2140 and 2142 From: Justo Sanchez Date: Sunday, July 04, 1999 Hi, I recently installed Win98 on my L5H 2140. I seem to be having sound problems. Any sound on the system continues without stopping. Other sounds don't operate. I entered Device manager into Sound, Video etc. and verified that the following items say no files installed: Crystal PNP Audio System MPU-401 Comp Crystal CS4610 PCI Audio Accelerator Crystal PnP Audio System CODEC My question now is, What action do I take? Do I remove this from the system and have windows find them? or is this the problem at all? I await an answer before taking any action. Thanks! Topic: Windows 98 Sound Problem (2 of 4) Conf: Aptiva 2140 and 2142 From: J. Vogelsong Date: Monday, July 05, 1999 I've seen a few people fix this problem recently by downloading and installing the "DirectX 5 and Crystal Audio drivers update" from IBM: http://www.pc.ibm.com/qtechinfo/PMYS-3NKLKT.html Topic: Windows 98 Sound Problem (3 of 4) Conf: Aptiva 2140 and 2142 From: Justo Sanchez Date: Tuesday, July 06, 1999 Hello, I downloaded this latest driver. Still getting a choppy sound. Went into Device manager and now two sound devices are recognized but PCI Audio Accelerator still says no device installed. Now what do I do? My system had it installed. Apparently Window 98 didn't recognize it. Now what do I try? I'm feeling like I'll never enjoy Windows 98. Please help! Topic: Windows 98 Sound Problem (4 of 4) Conf: Aptiva 2140 and 2142 From: J. Vogelsong Date: Wednesday, July 07, 1999 I guess the next thing to try would be removing all of the Crystal devices from Device Manager, powering the system all the way down through Windows, then turning the system on again to see if Windows redetects all the devices properly. One of the 2140 owners I saw have a problem with Crystal sound in Win 98 had to do this extra step after installing the IBM driver update. --------------------------------------------------- Topic: Sound doesn't work in Win98 (1 of 6) Conf: Aptiva 2140 and 2142 From: Jacob Naeb Date: Thursday, June 24, 1999 After an unrecoverable crash, I decided to upgrade to Win98. Most things work OK except for the Audio. I have upgraded BIOS, checked Tier level as 2, checked all connections, run the cd advanced diags (PCDR) successfully for sound card and speakers, re-installed drivers many times from saved cabs of old config and from diag cd, followed all on-line help from IBM, checked crystal for new drivers (none), and prayed to the computer god. No luck. I still get no monitor volume control screen, although I see the video control screen when I push the arrow buttons with no problem. In Device Manager, Sound section the following files get loaded by PNP: Crystal CS4610 PCI Audio Accelerator, Crystal CS4610 Virtual MPU-401. I tried loading the other files specified in IBM on-line help about loading the crystal drivers. They all say they have a problem (yellow exclamation mark). I am pulling out my hair, I'm convinced the card and the speakers are fine, but I don't think the correct drivers are getting loaded, thus the problems. Windows mixer and the Voyetra mixer don't work, neither do WAV files or the CD music player, it runs but no sound. Thanks in advance for any replies. Jacob Topic: Sound doesn't work in Win98 (2 of 6) Conf: Aptiva 2140 and 2142 From: Jacob Naeb Date: Thursday, June 24, 1999 What do you know, the 214X_DX5.EXE updates worked for me. It does appear to me that when you are doing the update and the system asks you for the location of files, you should always try the C:\update directory (or wherever you put the files). Some of the drivers were in fact pulled off of the Win98 or IBM Aptiva Diags and Utils CD, apparently the ones that were not updated. I have a 2142-sg2 running under Win98. Now, I'll have some hair left! Topic: Sound doesn't work in Win98 (3 of 6) Conf: Aptiva 2140 and 2142 From: Jacob Naeb Date: Monday, June 28, 1999 I guess I was celebrating too soon. About the second time I shut down and restarted my PC after this upgrade, my audio drivers no longer load, resulting in no sound AGAIN... I get an error message box upon Windows startup that simply says "cwbaudio.drv" with a "YES" button. I was able to restore sound by deleting my crystal audio driver files in Device Manager, re-booting so the files were re-installed, but as soon as I rebooted, the problem came back. Kinda inconvenient, any ideas? Jacob Topic: Sound doesn't work in Win98 (4 of 6) Conf: Aptiva 2140 and 2142 From: Del IBM Date: Tuesday, June 29, 1999 Was the update you installed the one intended to resolve problems caused by Internet Explorer 4.0 ("Aptiva - 2140/2142 Internet Explorer 4.0 updates for Microsoft DirectX 5.0 and Crystal Audio drivers")? There may be some connection between this behavior and any settings where the system is set to suspend after a period of inactivity or to use Rapid Resume. Try disabling the screensaver, suspend, and Rapid Resume features if any are being used. I'm suspicious of this because Windows 98 does not support very well the APM features on the Aptiva 2140/2142s. Here's something else you can try: 1. Select Start, Settings, and Control Panel. 2. Select the System icon and "Device Manager" tab. 3. In Device Manager, find the listing for "Sound, Video, and Game Controllers". 4. In that listing, there are a group of drivers that have "Crystal" in the name. 5. Remove all of these listings (one by one click on each and Click the Remove button). NOTES: If prompted at any time, DO NOT restart the system. If you are prompted, DO NOT not keep any "newer files". 6. Insert the Diagnostic and Utility CD-ROM. 7. Click Start > Click Run > Type: G:\Disk\Crystal\Install\Setup * ------------------------------------ *NOTE: G:\Disk\Crystal\Install\Setup is also the path mentioned in IBM's old support document Aptiva - How to re-install the Crystal audio drivers at http://www.pc.ibm.com/qtechinfo/PMYS-3HSL59.html (which has since been changed). That path doesn't exist on the 2140/2142 Diagnostics CD - see http://www.pc.ibm.com/qtechinfo/MIGR-4BDKW3.html After step 5, once all the Crystal devices are gone, I would reboot, and either point windows to C:\Windows\Options\Cabs when asked for the location of needed files, or to the Crystal update folder. If that fails, then insert the Diagnostics CD and point to either G:\Disk\Crystal\Clyde\Rcand15\Install\Disk1 or, if the files are not found there, go to G:\Disk\Crystal\Clyde\Rcand15\Install\Disk2. or, follow Judy C's instructions to reinstall the original drivers, last note below. AW ----------------------------- 8. Click OK. 9. When prompted to restart the system, remove the Diagnostic CD. The Crystal drivers will be reinstalled. Thank you for using IBM Online HelpCenter! Del Franklin Topic: Sound doesn't work in Win98 (5 of 6) Conf: Aptiva 2140 and 2142 From: Jacob Naeb Date: Tuesday, June 29, 1999 Thanks for the response Del. Yes, I am using the drivers you referred to, the download filename is "214X_DX5.EXE". I have now disabled all power management/screen saving features. I will give this a try. I don't understand the next part. It appears from your posting that you think I should re-install the original Crystal Audio drivers. They did not work, period. These drivers work, they just don't seem to stick. I can only imagine that when I re-install these files after first removing them from Device Manager then re-booting and letting Win98 load them automatically, that the process is not completing correctly. From what I understand Windows knows where the required files (.ini, .drv, .dll, .vxd) are because those locations are written into files like cwbaudio.ini, system.ini, win.ini, and the registry. It appears to me that this chain is broken somewhere. The only other possibility I can think of is that load order is wrong, are some of these drivers sensitive to the order they are loaded in, or to the mode Win98 is in when they are loaded? I have looked at the cwbaudio.inf file for clues, but am not in the habit of writing these and am not sure what I am looking for. Any suggestions? Regards, Jacob Topic: Sound doesn't work in Win98 (6 of 6) Conf: Aptiva 2140 and 2142 From: Del IBM Date: Tuesday, June 29, 1999 If disabling the power management doesn't help, then the next step would be to contact Microsoft. You're probably correct in that something is not finishing up in the installation of the appropriate device drivers and the links are broken when the system is shutdown each time. Microsoft should be able to figure out how to get Win98 to properly accept and "keep" the device driver links for the audio device. One other thing just crossed my mind: Are you running any sort of antivirus program in the background? If so, try to disable it before you allow Windows to bootup and automatically reinstall the device drivers. There may be a conflict there and I have seen this sort of situation with other tasks in Windows. Thank you for using IBM Online HelpCenter! Del Franklin -------------------------------------------------------- No Sound with Win98 (1 of 5) Conf: Aptiva 2140 and 2142 From: Diane Jackson Date: Wednesday, June 02, 1999 When I installed win98 the system said that it found and installed driver for an cs4610 audio asellerator, the original sound card said it was an cs4232, however it sometime worked and sometimes it doesn't. lately it is not working at all, device manager say that there is no conflict, and updated device driver say that I have the latest drivers. Also sometime I can launch the multimedia and sound options from control panel, but most of the times it won't launch. (ei the hour glass flashes quickly then stops but no program launched.) Any help would be great Thanks DJackson Topic: No Sound with Win98 (2 of 5) Conf: Aptiva 2140 and 2142 From: Keith IBM Date: Thursday, June 03, 1999 Hi there, Have you tried downloading and installing the 214X_DX5.EXE DirectX and sound driver updates. You may have downloaded it from the IBM Update Connector, if so, go to START>FIND>FILES AND FOLDERS and search for the filename above. [note: that file is not saved by UC. The files in the Ibmtools\Updater\Updates\cry2620 directory are dx5core.exe, cwdx5.bat, and cwdx5.zip) aw] You can also download it from .... http://www.pc.ibm.com/qtechinfo/PMYS-3NKLKT.html The readme.txt file on this page contains the installation instructions. Regards, Keith IBM Online Helpcenter Topic: No Sound with Win98 (3 of 5) Conf: Aptiva 2140 and 2142 From: Diane Jackson Date: Wednesday, June 16, 1999 Hi Kieth, Thanks for the info. the upgrade solved some reboot and shutdown problems as well as the multimedia and sound icon problems in the control panel, but unfortunately I still don't have any sound. The system resources are as follows: Device manager: CS4610 audio accelerator multimedia: CS4236/37/38 or sound fusion Mixer control: crystal Mixer MMX Tech or sound fusion The device manager still states that there is no problems, At this point I am not to sure whom is more confused Me or the Aptiva 2140-L5H. Did I miss something during the upgrade? Any help would be WELCOME and Thanks again! Diane Topic: No Sound with Win98 (4 of 5) Conf: Aptiva 2140 and 2142 From: Jacob Naeb Date: Thursday, June 24, 1999 Hi Diane, I am having the same problem. No sound in Win98, I don't see the blue sound control screen at the bottom of the monitor either. I will try the driver updates as you already have and get back to you on the results. Good luck, Jacob Topic: No Sound with Win98 (5 of 5) Conf: Aptiva 2140 and 2142 From: Jacob Naeb Date: Thursday, June 24, 1999 What do you know, the 214X_DX5.EXE updates worked for me. It does appear to me that when you are doing the update and the system asks you for the location of files, you should always try the C:\update directory (or wherever you put the files). Some of the drivers were in fact pulled off of the Win98 or IBM Aptiva Diags and Utils CD, apparently the ones that were not updated. I have a 2142-sg2 running under Win98. Now, I'll have some hair left! --------- Unofficial Aptiva Message Board Re: Re: Clean Reinstall W98 with Crystal Sound Wednesday, 25-Aug-1999 11:17:28 203.100.0.227 writes: i've done a clean win98 install with crystal - like you i had the same problem. went to device manager uninstalled sound card. went to control panel/add new hardware and updated the crystal drivers from the aptiva diagnostics cd. works fine, just like before. i repeated this again when i did a clean install of win98SE. george z Unofficial Aptiva Message Board Crystal insanity Thursday, 24-Jun-1999 20:04:24 207.115.62.55 writes: I have soooooooooooo had it with this bleeping Crytstal chip. After formatting my 2140 & upgrading to Win98 I lost all drivers for the dang thing. Well, any attempts to restore them from the recovery cd's resulted in half baked failures. Sound was (more or less) running off generic windows drivers. There had been a post awhile ago mentioning generic drivers for Crystal (from Crystal). After checking it out, we found drivers for my chip. Huge pain in the behind to get on there. In a technical sense my sound does work. If I had speakers I could plug into the "traditional" speaker jack I would be okay. But I don't. Somewhere along the line my Bose speakers & amp card have been ignored or bypassed. I get absolutely no sound, and no volume control from the monitor controls. I am also missing the Multimedia & Sounds categories from under the Control Panel. I haven't tried using the updated drivers that IBM had for machine type. Partially because I never had the original drivers loaded,so how could I upgrade them. Is it worth considering? When checking under the Device Manager it shows everything to be functioning normally. I'm thinking there were also files that pertained to Bose as well. (Included with sound drivers) I am at the absolute end of my rope. Any suggestions would keep my machine intact for another day at least. AR Just try the IBM update driver. It is likely work Thursday, 24-Jun-1999 21:55:28 216.192.69.2 writes: Most of the time, the "updated" drivers from IBMPC mean newer fully functional version. You don't need to have the original driver for it to load. hpl Re: Just try the IBM update driver. It is likely work Friday, 25-Jun-1999 01:01:39 207.103.34.168 writes: Yes, I've seen a couple of cases recently where people with 2140/2142 systems lost sound after upgrading to Win 98 and the IBM DX5/Crystal sound driver update fixed it. Give that a go. Janice P.S. The generic Crystal drivers are pretty much useless on 2140/2142 models Friday, 25-Jun-1999 01:06:39 207.103.34.168 writes: The generic Crystal drivers are designed for one device. You have two, a 4237 and a 4610, thanks to the infamous SoundFusion. Only IBM-designed drivers will get this hybrid working. Janice wondered about that Friday, 25-Jun-1999 12:41:56 207.115.62.54 writes: Considering how screwball IBM does their stuff I guess I'm not surprised. I didn' know that the updated drivers w/DX5 were pretty much a stand alone set. I will try those out to see if they work. Keep your fingers crossed. AR ---------------------------------------------- Subject: Re: Crystal Audio Sound Fusion Driver Date: Mon, 08 Mar 1999 13:09:26 -0500 From: NotMe <"notme "@ xcite . net> Organization: None Newsgroups: alt.comp.hardware.aptiva Good luck. I had great fun with my 2142 trying that. I eventually got sound after guessing in which order to manually install the drivers (PNP does not work). But, then my CD chattered when reading data CDs. I tolerated this until February, when I did a complete recovery of the original Aptiva W95 system and reinstall of W98 ontop. I've copied that to two other different Aptivas, and all are working to spec and beyond. I can't recommend what you should do, but I've been there, done that, spent countless hours (on my own and bugging the hell out of IBM support), and now I know. My systems never worked better. (And they are highly customised.) As for no drivers, there may not be W98-specific drivers, but seeing as their new Aptivas (S series) use the Crystal chipset and the systems are shipped withW98, there are drivers. Cheers, Larry rjohnsto wrote: > I have an aptiva 2140 L5H and recently replaced the hard drives and > operating system to windows 98. The sound no longer works on my system. I > can not find the drivers for Crystal's 4610 chip set. Can any one help me. I > have been told by IBM that there is no driver for windows 98 for the aptiva. > > Ron Johnston ------------------------------ Topic: DirectX - Crystal Audio - Win98 (1 of 3) Conf: Aptiva 2140 and 2142 From: Larry Agovino Date: Friday, January 01, 1999 10:37 PM I have found a solution to what seems to be a common problem. I updated my 2140-L71 to Widows 98. The computer behaved exceptionally well, and I enjoyed the many benefits of Win 98. Then I installed the Aptiva 2140/2142 Internet Explorer 4.0 updates for Microsoft DirectX 5.0 and Crystal Audio drivers. At that point the sound card stopped working. I had many incredible nightmares after that, too numerous (and time consuming) to mention here. I also became disillusioned with IBM/Aptiva for discontinuing support after installing Win 98. Here's what finally ended up worked for me: 1) downloaded & installed DirectX 6 2) removed all the Crystal Audio entries in Device Manager 3) restarted the computer. Windows found & loaded the drivers for Crystal Audio. Bear with me now...the next thing that happened was weird!!! 4) I still did not have sound, although Device Manager now listed all the Crystal Audio entries with no yellow exclamation points. So I restarted again...still no sound (although at startup, the on screen volume control displayed a value of 65). Hmmm...went to Control Panel and tried to play sounds from the "Sound" folder...it sure did look like it was playing but still no sound until I slightly moved the on screen volume control on my MM75. That little movement somehow seemed to "wake up" the sound. Voila...sound once again! Perhaps this will work for someone else (without that Twilight Zone Step 4). If I have saved anyone some of the aggravation that I have been through, I'll be a happier guy. (snip) Topic: DirectX - Crystal Audio - Win98 (2 of 3) Conf: Aptiva 2140 and 2142 From: Charles Binau Date: Saturday, January 02, 1999 12:19 AM I have done the exact samething, except I lost the onscreen monitor volume control. I cant use hardware to change volume? Why? I am using latest monitor driver for 2116 mm55. Any answers? Topic: DirectX - Crystal Audio - Win98 (3 of 3) Conf: Aptiva 2140 and 2142 From: Del IBM Date: Thursday, January 07, 1999 07:42 PM I've seen this symptom reported before and most frequently it's a loose connector at the back of the system unit or elsewhere in the overall hookup of the cables. They apparently have a propensity to come partly unplugged but not entirely such that you'd notice a cable not plugged into anything. Thank you for using IBM Online HelpCenter! Del Franklin ----------------------------- Topic: Win98 install - NO AUDIO - 2140 (1 of 2), Read 20 times Conf: Aptiva 2140 and 2142 From: Glen Mueller Date: Monday, November 23, 1998 10:16 PM Had problems with Windows bombing - too much junk. Formatted hard drive, installed Win98, works fine, BUT - no sound. I can't get Win98 to recognize Crystal 4237 Audio Controller built into the 4120. Any suggestions leading to sound would be GREATLY appreciated. Thanks in advance, Glen Mueller Topic: Win98 install - NO AUDIO - 2140 (2 of 2), Read 13 times Conf: Aptiva 2140 and 2142 From: Judy IBM Date: Tuesday, November 24, 1998 06:26 PM Glenn, What you are asking is unsupported, please understand. As such, give the following a try. To re-install the Crystal drivers: 1. Insert the diagnostics cd in the cdrom drive 2. In My computer double click on the cdrom icon 3. Double click on the Disk folder 4. Double click on Crystal folder 5. Double click on the Clyde folder 6. Double click on the Rcand15 folder 7. Double click on the Install folder 8. Double click on the disk0 folder, then on the file Unsetup, This will bring up a window with three buttons click on the option Install, and at the next window click on the option Reboot. 9. When the system reboots, you will come to a window, click on the option next and at the next window choose the option "Other locations" 10. Click on the Browse button and then go to the following directory G:\disk\crystal\clyde\rcand15\install\disk1 Click O.K. (O.K. again), Finish 11. You'll have to reboot the system again but then the drivers should be installed. Sincerely, Judy C. IBM Online HelpCenter ----------------------------- From the Unofficial Aptiva Message Board posted 09-25-2000 04:42 AM "I have an 2142S-62 and put windows 98 in to it,now I ended up with no audio,modem,or multimedia device. I finally found the drivers for the modem but having problems finding one for the multimedia device." Hi, Kev. While Win98 includes drivers for the Crystal CS4237 chipset it doesn't include any drivers for the Crystal CS4610 SoundFusion multimedia device so your best bet as far as drivers for your Crystal audio devices is the 214x_dx5.exe file from IBM which is a package containing drivers for both devices. 214X_DX5 Installation 1. Click Start > Point to Programs > Click Windows Explorer 2. Click File on the Explorer toolbar > Point to New > Click Folder 3. Name this folder "Update" 4- Click here: 214X_DX5.EXE [ link to ftp://ftp.pc.ibm.com/pub/pccbbs/aptiva/214x_dx5.exe ] 5- Choose the option "Save to disk" 6- In the next window ("Save As") pull down the drop-down menu and choose Drive C. In the window below look for and double-click on the Update folder you created. When it says "Save in Update" Click the save button 7- The file will download. As it is quite large (5.2MB) it will take some time for the download to complete. 8- Sign off the web and close all running programs 9- Click Start > Click Run > Type C:\UPDATE\214X_DX5 > Click OK 10- A DOS window will appear and the contents of the 214X_DX5 file will extract to the Update folder. When this completes close [ X ] the DOS window. 11- Click Start > Click Run > Type C:\UPDATE\INSTALL.BAT > Click OK 12- When you restart your system should automatically detect and load the new audio drivers. If you are asked for a disk type C:\UPDATE. Note that you may receive a warning message when the Joystick drivers are loaded. Simply click "NO" and the process will complete normally. ------------------ Best wishes, Don Topic: I recovered Sound in Win 98 (1 of 2) Conf: Aptiva 2140 and 2142 Community From: diggy Date: Tuesday, July 24, 2001 07:44 PM Thanks to everyone who contributed to this forum on loss of Bose sound upon upgrading to Windows 98 from 95. I worked my way through 20 pages and started over. After getting an education .. success. Used 214X_Dx5.exe and (very important) discovered that you have to lead Windows 98 by the hand because it won't find what you are looking for(although it claims {"recommended"} it will). Take it to the c:update directory. Next take the manual route to the Cab file on Win 98 Installation CD ROM to find the elusive cwbaudio.drv. I also removed all the mysterious "yellow carded" Devices Unknown that showed up as Crystal Audio while going through this process with no ill effects. Special thanks to Jacob Naeb 9/28/99 whose experience kept me going and advice helped me reach my goal... and of course IBM for this forum without which there would be no hope for those of us who still love our "unsupported" S 61 & 62 Aptivas. They are still the best looking kids on the block. Please note my preferred device for Multimedia now reads CS4236/37/38 after upgrade.