Prsl-Difficult

Dealing with Difficult People

Lecture, Workshop, Series

“Michael consistently brings a fresh perspective

in solving today's workplace issues."

Bill Fitler

Sr. Software Engineer

What makes people difficult? Though difficult people can absorb your time and energy, you can learn to diffuse tensions and redirect their negative energy for a positive outcome without losing your sense of balance and productivity.

Dealing with Difficult People is filled with specific techniques that teach you how to:

Respond to different types of difficult people

Listen to others without absorbing their negativity

Raise your level of perception and self-esteem

Create positive outcomes from negative situations

Attract optimistic people into your life

Dealing with Difficult People is based upon the Aiki philosophy of conflict resolution that allows people to create harmony in difficult situations. Michael brings a unique perspective in his lectures and workshops, which are always audience-centered, insightful, and entertaining. One of the greatest benefits you can achieve from learning how to work with difficult people is a profound sense of inner peace while creating a positive, innovative workplace for everyone.

More on Dealing with Difficult People . . .

Lecture:

Dealing with Difficult People is available as a lecture, keynote, or break-out session.

(Up to 1½ hours)

Workshop:

Includes the above presentation plus a workshop that is activity based. Experiential learning is the easiest and most effective way for people to make lasting change. This workshop creates a lively and fun atmosphere while fostering a great sense of unity and self confidence.

(1 to 3 hours)

Series:

Dealing with Difficult People is available as a series and is taught in three sessions or as a weekend retreat. Includes Workbook and Audio CD.

(3 sessions of 1-2 hours each)

All programs can be optimally designed to address your specific needs.