CNE256 Novell Service and Support

Review for First Quiz

1. What do you call the ability to break down a problem into its parts to see how those parts relate with one another?
   
   
2. Name the six steps in the six-step troubleshooting model.
   
   
3. What voltage must an electrostatic discharge (ESD) be equal to in order for it to be felt?
   
   
4. With voltages as low as _____, ESD can destroy or degrade computer components.
   
   
5. T/F. about 90 percent of the time, ESD events cause the component to degrade but not fail during testing, resulting in failure later on.
   
   
6. T/F. ESD wrist straps should be used when working on monitors.
   
   
7. What type of bag is best used to shield the contents from external static fields?
   
   
8. What is Novell's advice about loading patches and recent versions of their software?
   
   
9. How does Novell recommend that you prioritize troubeshooting you hypotheses?
   
   
10. When should you avoid being grounded, if working on electronic equipment?
    
    
11. What type of media access protocol does Ethernet use?
    
    
12. What is the transmission speed of Ethernet?
    
    
13. What is the logical topology for Ethernets?
    
    
14. T/F. Transceivers are only internal devices.
    
    
15. What are four common IEEE 802.3 standards for Ethernet?
    
    
16. What type of cable is used in:
    1. 10BASE2
    2. 10BASE5
    3. 10BASE-T
    4. 10BASE-F

    
    
    

17. In 10BASE2:
    1. What kind of cable may be used? What kind may not be used?
    2. Which end needs to be terminated?
    3. Which end needs to be grounded?
    4. What is the mimimum distance between devices?
    5. What is the maximum segment length? Maximum network length?

    
    
    

18. What is the 5-4-3 Rule? Which Ethernet implementations does it apply to?
    
    
19. In 10BASE5:
    1. Which end needs to be terminated?
    2. Which end needs to be grounded?
    3. What is the mimimum distance between devices (taps)?
    4. What is the maximum segment length? Maximum network length? Maximum drop cable length?

    
    
    

20. In 10BASE-T:
    1. What is the physical topology?
    2. Which end needs to be grounded?
    3. What is another common term for "hub"?
    4. What is the maximum number of nodes per segment? Maximum number of nodes per network?
    5. What are the minimum and maximum lengths for a cable from a node to a hub?
    6. Why is UTP twisted?

    
    
    

21. A mismatch of Ethernet frame type(s) will give you what error message?
    
    
22. What is the main difference between a CAU and an MSAU?
    
    
23. What are the two common data-transfer speeds in token rings?
    
    
24. What are the two built-in troubleshooting mechanisms used by token rings?
    
    
25. How many stations does IBM Token Ring permit on a shielded twisted-pair ring?
    
    
26. How many stations does the 802.5 standard permit on a shielded twisted-pair ring?
    
    
27. Which ports on the 8228 MSAU allow multiple 8228s to be connected together to create a larger ring?
    
    
28. What is the recommended maximum distance between an MSAU and a workstation?
    
    
29. In a token ring network, what does a station send out if it does not receive a message from its nearest active neighbor?
    
    
30. What term is used when a network board attempts to fix a problem by itself without human intervention?
    
    
31. What are the three parameters that can be configured with the token ring-device driver?
    
    
32. What research tool would Novell recommend when looking for hardware configuation settings for a NIC or a hard drive?
    
    
33. What research tool should you use to find the most recent information on a Novell server problem?
    
    
34. What are some common requirements for connecting a workstation to the Internet?
    
    
35. How would you find information about Novell products if you have no Internet connection?
    
    
36. What generates the light source in a fiber-optic cable?
    
    
37. Define dual counter-rotating rings. In what topology do we expect to find them?
    
    
38. FDDI is designed to run at what speed?
    
    
39. What is the difference between Class A and Class B stations in FDDI?
    
    
40. Multimode fiber is acceptable for distances up to __________.
    
    
41. What does ATM stand for?
    
    
42. Name three types of network board configurations.
    
    
43. You should select a network board based upon what two factors?
    
    
44. What size bus does ISA use?
    
    
45. What size buses do Micro Channel machines use?
    
    
46. What organization governs the VL-Bus standard?
    
    
47. What size bus does PCI use?
    
    
48. What four pieces of information do you need when you install a manually configured network board?
    
    
49. What assignment is given to IRQ 0?
    
    
50. How many DMA channels do IBM AT-type machines have?
    
    
51. What three methods can be used to set an I/O address?
    
    
52. What is a commonly available range in high memory?
    
    
53. What is significant about ATM cells?