Relationship Termination 
Research

(Updated 6/10/08--Previous update 10/26/07, 12/11/06)

FOREWORD--This web site contains substantive research on relationship Exiting, Voice, Loyalty, and 
   other responses to problems in socio-economic exchange relationships such as business-to-business 
   and employer-employee relationships.

It is intended for PhD students and researchers who are interested in the topic of responses to problems 
   in socio-economic exchange relationships. Currently, it contains several of my substantive papers in 
   this area.

Recent Additions and Changes in this Web Page (indicated by "New," "Revised" or "Updated" below):

   o several papers that are in various stages of review and publication.

Please note: If you have visited this web site before, and the "Updated" date (above) seems old, 
   you may want to click on your browser's Refresh or Reload button (above) to view the current version 
   of this web page.

All the material on this web site is copyrighted, but you may save it and print it out. My only 
   request is that you please cite any material that is helpful to you using the individual citations for each
   of the papers shown below.

Don't forget to Refresh: This web site is purposefully "low tech." This means it will not display well on 
   your cell phone, for example. Further, many of the links below use Microsoft WORD, and if you 
   have viewed them before, the procedure to view the latest (refreshed) version of them is tedious 
   ("Refresh" does not work for Word documents on the web). With my apologies for the tediousness, to 
   jointly refresh all the Word documents, please click on "Tools" (above), then click on "Internet 
   Options...." Next, in the "General" tab, find the "Temporary Internet Files" section and click on "Delete 
  Files...." Then, click in the "Delete all offline content" box, and click "OK." After that, close this 
   browser window, then re-launch it so the latest versions of all the latest WORD documents are forced 
   to download.

Your questions are encouraged; just send an e-mail to rping@wright.edu. Don't worry about being an 
   expert in relationship termination, or using "correct terminology" or perfect English.

The Table of Contents or Index to this website is (still) not available. In the meantime, please consider 
   using your browser's search capability to go to the relevant material. For example, to find material on 
   Relationship Neglect click on "Edit" (above), then click on "Find..." and type the word "neglect" in the 
   "Find what:" box.

(PLS. CLICK ON A RED DOT)

(New)

"Notes on Salesperson-Employer Relationships: Responses to Relationship Problems and 
   their Antecedents" (An earlier version of Ping 2007, J. of Personal Selling and Sales 
   Mgt., revised December 2006).

The paper investigates the Hirschman-Rusbult model of responses to relationship problems in a 
   salesperson-employer context. (Pls. be patient, the download is a little long).

"Unexplored Antecedents of Satisfaction in a Marketing Channel" (An earlier version of 
   Ping 2003, J. of Retailing, revised December 2006).

The paper investigates several antecedents of satisfaction from the Hirschman-Rusbult model of 
   responses to relationship problems in a buyer-seller relationship context. (Pls. be patient, the 
   download is a little long).

"Relationship Commitment and Opportunistic Behavior" (An earlier version of Ping 2002, 
   Summer Am. Mktng. Assn. Educators Conf. Proceedings, revised December 2006).

The paper investigates opportunism in retailers. (Pls. be patient, the download is a little long).

"Taking Another Look at Organizational Commitment" (An earlier version of Ping 2001, 
   Acad. of Mktng. Sci. Conf. Proceedings, revised December 2006).

The paper investigates organizational commitment in salespersons. (Pls. be patient, the download is a 
   little long).

"Exiting in a Marketing Channel" (An earlier version of Ping 1999," J. of Retailing, revised 
   December 2006).

The paper investigates Hirschman's sequence of responses to relationship problems that begins with 
   Loyalty and ends with Exiting in retailers. (Pls. be patient, the download is a little long).

"Voice in Business-to-Business Relationships: Cost-of-Exit and Demographic 
   Antecedents" (An earlier version of Ping 1997, J. of Retailing, revised December 2006).

The paper investigates several antecedents of Voice in a marketing channel context. (Pls. be patient, 
   the download is a little long).

"Some Uninvestigated Antecedents of Retailer Exit Intention" (An earlier version of Ping 
   1995, J. of Bus. Res., revised December 2006).

The paper investigates several demographic antecedents of Exiting in retailers. (Pls. be patient, the 
   download is a little long).

"Does Satisfaction Moderate the Association Between Alternative Attractiveness and Exit 
   Intention in a Marketing Channel?" (An earlier version of Ping 1994, J. of The Academy 
   of Mktng. Sci., revised December 2006).

The paper investigates the interaction between Satisfaction and Alternative Attractiveness in their 
   association with Exiting in a marketing channel context. (Pls. be patient, the download is a little long).

"The Effects of Satisfaction and Structural Constraints on Retailer Exiting, Voice, 
   Loyalty, Opportunism, and Neglect" (An earlier version of Ping 1993, J. of Retailing, 
   revised December 2006).

The paper investigates the Hirschman-Rusbult model of responses to relationship problems in a 
   marketing channel context. (Pls. be patient, the download is a little long).