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Ordering Information
When to expect your order Novelties Wholesale strives to ship all items in stock within 48 hours. Please allow 10 business days for delivery on in-stock items. Some items are shipped from the manufacturer and may take longer for delivery. ____________________________________ Can an order be canceled after it has been submitted? If you should decide that you no longer want an ordered item,
Top ____________________________________ Volume discounts & Volume Orders & Substitutions Novelties Wholesale prices their products to provide the maximum discount to the customer. Novelties Wholesale will provide quantity discounts on the item
pricing. Novelties Wholesale reserves the right to limit quantities per customer, in order to meet the needs of our customers.
____________________________________ International Orders Shipping Outside The Continental U.S.A ____________________________________ Payment Options Accepted Payment Methods We accept: Paypal, Visa, MasterCard, Discover, Money Orders and Checks. * **Note: Customers NO LONGER have to become a Paypal member, to use and pay through our Paypal Shopping Cart. ____________________________________ When your credit card is charged? Customers’ credit cards are billed when the merchandise is shipped. ____________________________________ Don't want to order over the internet? - Novelties Wholesale Has Representatives available 24/7/365,
we encourage our customers to call us if they have any questions, concerns or would like to place an order.
____________________________________ Return Policy Guarantee At Novelties Wholesale, our customer's satisfaction is very
important to us. If you are not completely satisfied with an item you've
purchased from Novelties Wholesale, you may return it within 7 business days* for a refund of the merchandise price (see exceptions below) minus the shipping & handlings fees. Our customer service representatives are always on duty. For information on Return Authorization, call 251-824-9873.
____________________________________ Returns & Shipping What shipping service do you use? We ship via USPS and UPS. ____________________________________ Order Status What happens if the item I ordered is on backorder? Any items that are currently not in stock will be shipped as soon as they become available. Credit card orders will not be charged until the back ordered item has been shipped. ____________________________________ Substitutions and Availability We reserve the right to substitute merchandise of equal or better quality if the merchandise requested has been sold out. Novelties Wholesale shall not be responsible for advertising errors that fall beyond our control. Due to limited availability and fluctuations in market pricing, Novelties Wholesale prices are subject to change without notice. Top ____________________________________ What are the Shipping Fees?
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____________________________________ Do you ship to destinations outside the continental USA? We do ship USPS
to AK, HI and Puerto Rico.
*Residents of Puerto Rico are also required to include 6.6% Federal Excise Tax to allow delivery of their order. ____________________________________ Do you ship to a PO Box? All of our orders are shipped
USPS unless requested otherwise. ____________________________________ Can I ship to a location that is different from my billing address? Yes! ____________________________________ Return Policy To return an item to Novelties Wholesale please call 251-824-9873 or package your return in the
original carton (All returned products must be complete including the original
packing, accessories, parts, manuals, ect.) Please include the shipment invoice
(packing slip) with the backside filled out including: Send your return via UPS ground or Insured Parcel Post to: Novelties Wholesale Co. Returns Dept. 11101 Athena Ln Irvington, AL 36544 The customer is responsible for all cost of return shipping. ____________________________________ Restocking Fees Items returned to Novelties Wholesale after 7 business days will be subject to a restocking fee of 30% of the product price for each month beyond the 7 days. ____________________________________ Sale Tax States Taxable Novelties Wholesale is required by law to collect sales tax on orders shipped to: Alabama 8.0% Puerto Rico 6.6% excise
____________________________________ Contact US Products Questions, Comments, Change, add to or cancel your order.
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