WHAT IS A LONG-TERM CARE OMBUDSMAN?

"Ombudsman" is a Swedish word that means "Citizen Representative."  The Ombudsman Program is dedicated to long-term care Residents. We strive to protect their rights and work to ensure their quality of care.

A Long-Term Care Ombudsman seeks to improve the quality of life of the residents of long-term care facilities. These facilities include nursing homes and personal care homes, often called assisted living facilities or residential care facilities. Residents of long-term care facilities sometimes have little or no contact with the outside world. Many feel they lack control over their own lives. Ombudsmen are available to help these and all residents.

WHAT DOES THE LONG-TERM CARE OMBUDSMAN DO?

*Visits long-term care facilities routinely to talk to residents and monitor conditions.
*Investigates and works to resolve problems or complaints affecting long-term care residents.
*Identifies problem areas in long-term care and advocates for change.
*Provides information about long-term care and related services.
*Promotes resident, family and community involvement in long-term care.
*Educates the community about the needs of long-term care residents.
*Coordinates efforts with other agencies concerned with long-term care.
*Educates facility staff about resident rights and other issues.

WHAT TYPES OF ISSUES DOES AN OMBUDSMAN HANDLE?

*Rights of long-term care residents.
*Care provided in long-term care facilities.
*Transfers and discharges from long-term care facilities (including assistance with appeals).

Do you have comments or questions or want more information about this program? Would you like to become a volunteer? Please get in touch!