In order for me to properly repair your clock, you must ship the entire clock together and intact with all necessary parts (pendulum, weights, chains, etc.)
When packing your clock, use (2) sturdy boxes - one for the inner box and the other for the outer box. First place the clock in the inner box making sure you have at least 3-4 inches of foam surrounding the clock on all sides of the box. It's a good idea to place the clock in a clean plastic bag before packing. Once the clock fits snug in the box, seal the box and then place that box in the outer box.
If you are shipping an Anniversary or 400 Day type clock, please do NOT ship the glass or plastic "dome".
Make sure that you include all necessary accessories including the Pendulum, keys and any loose parts. Wrap those parts individually and include them in with the clock. Also please include a note with your name, address, phone number and e-mail address. (If you are unable to remove the Pendulum from your clock, carefully tape or secure it to the inside of the clock so that it remains stable during transit).
Note: If you require any special services such as Case Restoration or Dial Restoration, please indicate that information in your note.
Once your clock is properly packed and ready to ship, we recommend you insure your clock with the shipping agent of your choice.
When I receive your clock, I will examine it and contact you a few days later with a description of repairs needed and a complete estimate. Please do not send payment with your clock. Once you have authorized the repair, I will begin work on your clock right away and will contact you once the repair nears completion. You may send payment at this time.
Return shipping and insurance is always INCLUDED in my repair charges.
Armando's Watch and Clock
338 Karen Ln.
San Antonio, TX 78209
(210) 240-0205
E-mail: mando.garza@worldnet.att.net