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Focused technology professional with outstanding leadership, communications, marketing and analytical skills. Self-driven, possessing a unique and powerful blend of technical ability, motivational enthusiasm, uncompromising integrity and customer-first outlook. Adept at satisfying the rapidly-shifting needs of a modern economy through leveraged technology and business knowledge. Project management and applications development achievements span 17 years in client-server environments across a variety of industries. Strong believer in the value of hard work powered by creative thinking.
Professional Experience:
Department manager for this nationally-known disability insurance provider. Key member of Marketing Applications division. Responsible for large portfolio of custom applications designed, coded and implemented by staff of senior developers, project managers, business analysts and technical writers. Project lead for a legacy-to-web rewrite of the company's core business proposal software. Cross-functional duties include I.T. education/professional development, $800k P&L management, IBM Global Services rollout, warehouse mining and various enterprise-wide initiatives.
Established project management protocol and conventions in new ways to increase developer productivity. Championed industry-standard development methodologies to subordinates, peers and superiors. Division "go-to" for project management tools & techniques, MS Project, etc. Contributor to Corporate standards committee. Successfully mentored analysts and developers, dramatically improving their capabilities, confidence and mission accomplishment.
Chief technical architect for direct marketing campaign targeting existing customers. Hands-on designer and developer for custom database marketing system and for back-end processes supporting the campaign. Hands-on development of mailing material, tracking reports, customer service interface systems, list management techniques and quality control. Directly contributed to a campaign response rate of 3.9%, resulting in $4 million in new revenue in less than one year.
Designed new divisional change management and quality control application. Established the software as a customer and developer standard for progress tracking, work queue management and productivity reporting. Within the second year of use, the system logged and facilitated over 1,000 customer change requests, resulting in workforce prioritization, less redundancy, increased stakeholder participation and customer satisfaction.
Regional brokerage powerhouse purchased by Paine-Webber; technical and project lead for a variety of development initiatives during a period of aggressive expansion and merger/acquisition. Administered project lifecycle phases while directly contributing with code and analysis. Key skills include distributed applications development, VB6, JDK 1.2, Forte 1.0, SQLServer, SyBase, Oracle, MSMQ, Keene SDLC Project Management, MS Project.
Technical Lead for installation of Oracle Financials; responsible for vendor selection, technical standards, resource allocations, quality control, communications, testing -- full authority of development lifecycle.
Project manager and tech lead for installation of a Java-based prospecting and planning tool (Sterling Wentworth) for web distribution to broker audience. Directed the details of the project lifecycle: analysis & design, requirements, risk mitigation, development and implementation. Tech lead and key developer for various other custom apps in support of marketing, data warehousing, trading operations and process automation.
Senior I.T. consultant, servicing capital markets sales and operations of one of the nation's top twenty bank holding companies, now known as AmSouth. Technology advisor to SVP on matters ranging from business applications development to P&L management. Heavy exposure to fixed-income securities market with emphasis on B2B marketing. Managed staff of developers for successful rollout of various projects supporting business acquisition, product development, custody & clearing, compliance, trading systems. Key member of Corporate strategic planning committee. Key skills include Visual Interdev, SQLServer, IBM ASMP Project Management, HTML/VBScript/ASP, MS Project.
Project Manager for the National Dealer Inventory System, an Internet/Intranet bond offering clearinghouse supporting 1,200 nationwide reps. Managed user requirements, interface functionality, operational links, daily inflow of dealer offerings and their subsequent web publication.
Technical/Project Lead for the Institutional Desktop Automation program, a house system written in VB for traders, brokers and operations to facilitate the business of selling fixed-income securities. Functionality includes client/prospect management, trade blotter, position tracking, offerings search, portfolio management, front office to back office reconciliation, performance tracking, CUSIP repository, Bloomberg integration, Web connectivity and more.
SA role for the deployment of ACAPS 5.1, a COBOL/CICS consumer loan application package. Responsible for migration and integration, baseline and retrofit testing, user training & documentation, compliance verification, credit scoring algorithms and more.
One of three partners in this entrepreneurial (and profitable) banking information company. Designed and implemented tools, creative, message, and corporate image resulting in significant market presence. Developed systems and media to deepen customer reach. Implemented policy and practices supporting fulfillment, quality control, technical marketing. Sales/consultant capacity among various regulatory bodies and state banking associations. Key skills include Object-Oriented design & development, Borland Delphi, database marketing concepts, direct mail administration, product development.
This industry leader in financial services information publishing grew phenominally during my tenure as data content manager; was subsequently bought by The Thompson Company. Successfully transitioned core data assets from free-form text storage into a highly normalized relational database. Developed "fuzzy logic" algorithms for automated content control. Developed applications and processes to leverage data for exponential resale opportunities. Streamlined publication processes, established print on demand capability, introduced in-line display advertising, reduced manual labor and workforce requirements. Improved editorial quality in first year by 1,800%. Developed division's first comprehensive database marketing system with directly attributable results of over $3 million in new revenue. Key skills include database marketing concepts, audience segmentation, data mining, Entity-Relationship Modeling, SGML, Adobe PhotoShop, Clipper 5.2, "C", MSAccess, Excel, etc.
Developed desktop system to integrate telephone customer service support (white and yellow pages) with directory assistance. Produced software mockups and demos for new product development. Designed, developed, implemented & maintained multi-user applications for work tracking, directory production, inventory control, personnel management. Supported high-dollar production requirements during staff losses by quickly becoming proficient in complex directory pagination systems on an IBM mainframe. Key skills include Clipper, "C", PL/I, Assembler, dBase, FoxPro, MVS, JCL, Unix, Oracle 6.0, SQL, Client/Server Development.
Twelve years' decorated service, last duty station was Headquarters in Washington, D.C. As Marketing Chief, innovated national recruiting strategies by applying database technology to marketing, demographic and statistical issues. Discovered and created statistical methods for identifying and successfully recruiting a much higher level of prospect quality using Census and other governmental demographics sources. Member of DoD Recruitment Advertising Committee. Recognized as key source of support leading to all-time highs in U.S. Armed Forces recruit quality standards. Key skills include SAS, dBase, RAMIS II, CMS, Relational Design & Development, Database Marketing.