DEALING WITH DIFFICULT PEOPLE
PERSPECTIVE
We all have to deal with "difficult people" at some
time. It is not always the case that the "problem" is the
other person. Often it is just the case of "poor
chemistry" between people.
OBJECTIVES
- Develop insight into why some people are difficult to deal with, including:
- The effect of our own values and expectations.
- The effect of organizational values and expectations.
- Learn how to use Transactional Analysis to understand and respond more appropriately to difficult people.
- Learn what “hooks” you, and puts you into an inappropriate situation.
- Learn how to avoid becoming hooked and how to become “unhooked.”
- Learn and practice strategies for dealing with some common “difficult people” situations.
- Develop a plan for dealing with a difficult person situation.
RESOURCE MATERIALS
- Dinosaur Brains: Dealing With All Those Impossible People At Work, Albert J. Bernstein and Sydney Craft Rozen
- Immature People with Power, Larry Mullins
- Coping with Difficult People, Robert M. Branson
- Managing the Problem Employee, Edward Roseman
- Everybody Wins: Transactional Analysis Applied to Organizations, Dorothy Jongeward
- Reframing: Neuro-Linguistic Programming and the Transformation of Meaning, Richard Bandler and John
Grinder
This workshop works well as a one day introduction with one or more half-day
follow up "laboratory" sessions to work on real situations, including
role playing.
The Team Building Workshop is recommended if there are
difficulties among members of a workgroup, or difficulties between work groups.
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Workshops
September 16, 2002
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