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Judd N. Adams
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CONSULTING SERVICESMy consulting services have included the following:
Facilitation essentially involves working with a group of employees to solve some type of problem, or produce some type of benefit for the organization. It can take many different forms which I will illustrate below. Depending upon the client, I provide the following services:
Examples of projectsAn example of a problem solving project facilitation which encompassed a wide range of services is the Total Quality Environmental Management Project: Cotter Corporation-State of Colorado-USEPA , which lasted from 1993 - 1997. The Lincoln Park area adjacent to Cotter's uranium mill had been designated a Superfund Site and the State and Cotter had been at odds for over a decade about the precise nature of the problem, and what to do about it. The initial project mission was to formulate a mutually acceptable plan for site remediation, operation, and reclamation, including a plan for decommissioning an old no-longer functional uranium mill. A similar project involved facilitating the Water Working Group at Rocky Flats (former producer of plutonium triggers for atomic bombs). The group included representatives from local communities (e.g., Broomfield, Westminster, Northglenn), citizen groups, Department of Energy, contractors, U.S.E.P.A, and the Department of Health. Their concerns focused on how to meet water quality standards on- and off-site during decommissioning, remediation, and post closure in 2006. One of my first work system improvement projects was a hybrid of consulting and training. In 1978, Pratt & Whitney Aircraft (a division of United Technologies Corporation) contacted me because a work group was dissatisfied with their Performance Planning and Appraisal System. They asked me to create a class which would help them redesign their system. I developed a class with three parts.
When the team made a presentation to the Senior Vice President, the recommendations for the new system were accepted on the spot, highly unusual for that company, indicating the quality of the product the team produced. For the State of Connecticut I worked with State Personnel to define the parameters for a Performance Planning and Appraisal System. Then I worked with design teams from seven departments to develop systems responsive to the particulars of their work. The designs from these seven, vary different departments then served as prototypes for the remainder of the State's departments to develop their systems. While Director of Training for the State of Colorado I developed the State's Total Quality Management Program and worked with several dozen TQM teams. See TQM Projects for a brief listing I have helped several groups do Strategic Planning, namely the Colorado Department of Agriculture, the Wyoming State Land Board, and the National Snow and Ice Data Center (Cooperative Institutes for Environmental Research, University of Colorado. For an introduction to this topic, see my article on Mission and Vision Statements. Organizational Assessment refers to the process of measuring an organization usually as a precursor to engaging in some type of organizational development. Many of my projects incorporate this process, such as the Pratt and Whitney Project. Organizational Assessment can focus on the efficiency and effectiveness or a work system, including customer satisfaction, employee morale, work satisfaction, or any aspect of an organization. It can involve comparing the organization to other organization's (referred to as "benchmarking"), to professional standards (such as ISO 1400, or "best practices") or it can serve as a baseline to document progress over time. I have done "free-standing" organizational assessments for a number of State Agencies and for the City and County of Denver, Department of Social Services. A Program Evaluation System is organizational assessment conducted on a continuing basis. As a graduate student at UCLA I helped establish an "Instructor-Course Evaluation" system (what we would now call a customer satisfaction data collection process). At subsequent universities where I was employed I also developed and implemented such systems. For several years I provided program evaluation consulting to a number of other colleges and universities (see Small Consulting Projects). I have advised the Governor of Wyoming on improving the State's Legislative Audit (program evaluation) process. Management Coaching When requested, I provide managers with feedback on their performance with suggestions for making improvements. I first began this service in the 70's as part of a course Communication for Collaborative Problem Solving which I designed and delivered to Hamilton Standard, a division of United Technologies. I did this by "shadowing" the interested manager during the course of their normal work day. Video taping meetings is another useful methodology. Mediation Services I received mediation training from the Center for Dispute Resolution, Boulder CO, and co-developed with the State Personnel Board the State of Colorado's Mediation Program (when I was Director of Training for the State). I did a number of mediation cases then, and this function is sometimes called into play in the course of my consulting projects. Training Programs A training program differs from a workshop in a number of ways, such as longer, more intensive, more complex, may lead to a certificate, may involve several instructors, is designed to be delivered by instructors other than the designer. While most of the training programs I have designed were done while an employee of the State of Colorado or a university, I have designed several for the private sector. See Training Programs for a listing of all types.
September 16, 2002
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