CONFLICT MANAGEMENT
PERSPECTIVE
Conflict is an inevitable and natural part of all relationships, at
work and at home. Conflict is only "bad" if it is not
handled properly. The purpose of this workshop is to place conflict
into a constructive framework, and provide participants with the means for
dealing with conflict constructively. Some of this material is
included in the Problem Analysis and Decision Making
Workshop.
OBJECTIVES
- Understand the major causes of conflict in the workplace.
- Learn about your natural use of the five conflict styles (Thomas Kilman Conflict Modes: competing, collaborating,
compromising, accommodating and avoiding) and when these styles are appropriate and inappropriate.
- Learn several strategies for solving interpersonal and group conflicts including WIN/WIN negotiating.
- Practice and refine essential conflict management skills:
- Active/empathic listing, including paraphrasing to demonstrate understanding, recognizing emotions and hidden
issues.
- Constructive questioning.
- Managing emotions: yours and theirs.
- Diagnosing the source of conflict: how to use the Conflict Pyramid to diagnose levels of conflict from the surface
to underlying issues.
- Selecting an appropriate conflict management strategy.
- Discussing and gaining acceptance of your strategy & resolution with the other party.
- Develop an action plan for resolving a current problem.
RESOURCE MATERIALS
- Thomas-Kilman Conflict Modes
- Getting to Yes: Negotiating Without Giving In, Roger Fisher and William Ury
- Getting Together: Building Relationships As We Negotiate, Roger Fisher and Scott Brown
QUESTIONNAIRES
- Thomas-Kilman Conflict Mode Inventory
- Problem Solving Behavior
- Work Conflicts Diagnostic Questionnaire
This workshop works well in one day.
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To indicate your interest in this workshop e-mail me at juddadams@att.net
or call me at 303 494-4241.
September 16, 2002
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