Ann is our office administrator. Although she does not have direct contact with patients, she oversees the daily operation of the office.

Alice is in charge of billing and collections. She is extremely helpful in helping our patients to obtain correct information from the insurance companies for adequate reimbursement and minimizes our patients' co-payments when feasible. Alice will help patients' who need to discuss any financial issues or work out payment plans with no interest in order to decrease the financial burden that medical care may cause. We certainly do not want financial issues to influence deciding regarding health care.

Karen was a full-time operating room nurse prior to joining Goldsboro Neurological Surgery. Karen is a patient coordinator. She is in charge of scheduling surgery and pre and post-operative patient education. She is also a liaison between the physicians in the practice and the patients for minor issues that can be dealt with telephonically.

The role of our nurses is somewhat different from that which is considered usual in most office settings. Each physician has his own registered nurse who functions as his assistant. We are engaged as Neurosurgery Assistants within the category of Ancillary Health Professional. In addition to working in the office, we assist the physician in surgery and provide assistance for inpatient management at the hospital. It is our belief that this continuity of association will provide for our patients an increased level of confidence and care which will enhance their recovery. We are present pre-, intra-, and post operatively serving as a direct and continuous link between the physician and the patient.

 

Phyllis, Sally and Lee Ann are our receptionists. They are in charge of checking patients in or out and scheduling follow-up appointments. They also schedule any tests ordered by the physicians prior to their follow-up appointments.

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