HUMOR IN LETTER'S 

COMPUTER PROBLEM REPORT FORM

1. Describe your problem:________________________________________________
2. Now, describe the problem accurately:____________________________________
3. Speculate wildly about the cause_________________________________________
4. Problem Severity: (a) minor__(b) minor__(c) minor__(d) trivial__
5. Nature of the problem: Locked up___Frozen___Hung___Strange Smell___
6. Is your computer plugged in? Yes_____ No_____
7. Is it turned on? Yes_____No_____
8. Have you tried to fix it yourself? Yes_____No_____
9. Have you made it worse? Yes_____
10. Have you had "a friend" who "Knows all about computers" try 
to fix it Yes___No___
11. Did they make it even worse? Yes____
12. Have you read the manual? Yes___No___
13. Are you sure you've read the manual? Maybe___ No___.
14. Are you absolutely certain you've read the manual? No___
15. If you did read the manual, do you think you understood it?
Yes___No___
16. If "Yes" then explain why you can't fix the problem yourself_
___________________
17. What were you doing with your computer at the time the
problem occurred?________ __________________________________
18. If you answered 'nothing' then explain why you were 
logged in?_________________
19. Are you sure you aren't imagining the problem? Yes___No___
20. Does the clock on your home VCR blink 12:00? Yes___
What's a VCR?___
21. Do you have a copy of 'PCs for Dummies'? Yes___No___
22. Do you have any independent witnesses to the problem? Yes___No___
23. Do you have any electronics products that DO work? Yes___ No___
24. Is there anyone else you could blame this problem on? Yes___ No___
25. Have you given the machine a good whack on the top? Yes___ No___
26. Is the machine on fire? Yes___ Not Yet___
27. Can you do something else, instead of bothering me? Yes___