Somos has seen heightened demand for its high-performance oxetane based materials (including WaterShed® 11120, Somos White 14120 and ProtoTherm™ 12120), as well as for its growing line of composite resins (ProtoTool™ 20L, NanoForm™ 15120). Growing applications for these materials include investment casting, fit & function testing and wind tunnel testing.

"Meeting customer needs is not just about the performance and quality of our products, but also the reliability of their supply," says Somos Marketing Manager Eva Montgomery. "Currently, Somos has a nearly 100% on-time delivery rate, with most products being shipped within 24 hours of receiving an order. Taking initiatives to ensure ready availability—especially for those products in highest demand—allows us to partner with our customers in a valuable way."

Production capability expansion is the latest of several new Somos customer service initiatives taken since the company relocated from New Castle, DE, to the Chicago-area headquarters of parent company DSM Desotech in July of last year. "There is no question that our new location has allowed Somos to better leverage shared resources for our customers," says Montgomery. Other customer service initiatives have included:

• Creation of a new support website for SL users, SLConnect.com, in conjunction with National RP Support;
• Expansion of the TS-Fast technical service support system to include Somos' European customers;
• Creation of new lead-generation opportunities for Somos customers via www.dsmsomos.com and the DSM Somos Co-Marketing Program.

The focus on customer service is also a key part of DSM Somos' current "Driving the (Rapid Prototyping) Market Forward" campaign. Says Montgomery, "We see Customer Service being one of four components crucial for driving the RP market forward to its fullest potential." (The other three: Product Innovation, Application Development, and advancing SL technology for Direct Manufacturing.) "Ensuring ready availability of product supply for our customers is an important part of that commitment."

To learn more about purchasing Somos stereolithography materials directly from DSM Somos, contact their North American Sales Office at: +1-847-468-7809 (or +1-800-222-7189 within the U.S. or Canada)

More About DSM Somos®
DSM Somos is a leading materials supplier to the rapid prototyping industry, providing stereolithography liquids used for the creation of three-dimensional models and prototypes directly from digital data. Somos’ patented ProtoFunctional® materials are used by a variety of industries, including automotive, aerospace, medical and telecommunications. Somos' corporate office is located at: 1122 St. Charles Street, Elgin, Illinois, USA, Tel. +1-847-697-0400, Americas@dsmsomos.info . For more information on DSM Somos® in Europe: Fax. +39 06 9871694, Europe@dsmsomos.info

DSM Somos (www.dsmsomos.com) is an unincorporated subsidiary of DSM Desotech Inc. (www.dsmdesotech.com)—a world leader in the development of UV-curable materials—and a member of the global DSM family.