KM Overview

Introduction

©   Fred Nickols  2000
In May of 1998, at the request of a client, I conducted a search of the Internet for information peratining to knowledge management.  That search resulted in a sizable collection of materials in a three-ring binder, an executive-level KM briefing book. A little more than a year later, I was asked to update the original KM briefing book.  One thing led to another and what I eventually developed was a prototype KM resource web site.  With my client's blessing, I am placing selected portions of that KM briefing book here on my web site.

The main sections of this updated KM briefing are accessible via the links below.

  1. Definitions
  2. Context
  3. Applications
  4. Exemplars
  5. Technologies
  6. Knowledge Management: What's It All About?

The original search was launched in hope of finding answers to the following questions:

  • Technologies
 What is there beyond Lotus Notes?
  • Exemplars
 Who are the leading large companies? Who might serve as benchmarks?
  • Applications
 What are the "real" applications of knowledge management?

The goal was to shed some light on practical knowledge management issues; for example: "How do we share knowledge and information across the whole company, so everyone has access, so the product manager in London can see what a product manager in Malaysia did last year with a particular product marketing program?"

Today, almost 18 months after the original search, answering the questions above still begins with the two terms at the heart of the matter: knowledge, and knowledge management.

The sections of this updated KM briefing are accessible via the links below.

  1. Definitions
  2. Context
  3. Applications
  4. Exemplars
  5. Technologies
  6. Knowledge Management: What's It All About?

 

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Contact the Author

Fred Nickols may be reached by e-mail at nickols@att.net.

 
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This page last updated on September 5, 2004