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Five technology-specific readings are included here. Each is briefly
described below.
- "Does KM =
IT?" In a September 1999 issue of CIO Magazine, senior
editor Carol Hildebrand asks the question serving as the lead into this paragraph.
Her answer is a resounding "No!" In answering her question, she touches on
three big myths about KM:
- KM Technologies deliver the right information to the right person at the right time.
- Information technologies can store human experience and intelligence.
- Information technologies can distribute human intelligence.
- "Enterprise Knowledge
Management (PDF)
In this article, from Computer Magazine
(March 1998), Daniel E. O’Leary, of USC, provides a brief overview of knowledge
management and then spends the bulk of the article reviewing supporting technologies.
He also provides several links to KM-related sites in three categories: Data
Warehousing, Knowledge Management and Knowledge Discovery.
- "Technologies, Techniques and
Disciplines in Knowledge Management." Phil Murray provides an excellent
overview of the many technologies now being brought to bear under the general heading of
knowledge management. These include:
- computer-supported collaborative work (includes groupware)
- distributed and open hypertext systems
- document management
- geographic information systems (GIS)
- help desk technology
- intranets
- knowledge representation
- concept mapping
- semantic networks
- hypertext
- information modeling
- knowledge sharing
- metadata
- ontologies
- "Knowledge Management -
Knowing What We Know (DOC)" This article, by Justin Hibbard, was
originally obtained from the Information Week archives (October 20, 1997)
but is no longer available. This is a Microsoft Word version of the original
article. Hibbard provides a broad overview of the current state of knowledge management
with emphasis on supporting technologies.
- "Supporting
Knowledge Management: You Have It Now."
Amy Malloy, in the February
1998 issue of ComputerWorld, reviews the basic technologies involved in knowledge
management systems and provides a list of vendors. (P.S. If you go to the
ComputerWorld home page and enter "Amy Molloy Knowledge Management" -- without
the quote marks -- you will turn up several interesting articles on KM.)
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Resources Home Page
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