|
Several benchmarking studies related to knowledge management can be found
on the web. Most tie to the American Productivity and Quality Center (APQC) site in
Houston, Texas. The APQC reports must be purchased but, in most cases, the executive
summary is free and available in PDF format for downloading. The APQC site also
provides additional information of interest, including articles by APQC President Carla
O’Dell and APQC Chairman C. Jackson Grayson and several other KM-related papers. Brief
descriptions and links to major KM benchmarking-related sites are provided below.
- APQC: Access to Members-Only Site.
One of the best features of the APQC web site is that any employee of an APQC
member company can register and, once registered, access all of the APQC case studies and
other resources free of charge. This link takes you to the page where you can
register and then gain free access to this rich array of resources.
- APQC:
Expanding Knowledge Management Externally: Putting Your Knowledge to Work for
Customers. This benchmarking report examines how organizations are meeting
customers' increasing demands for "24x7" service by making company knowledge
available to them. The study, conducted by APQC and Inference Corporation, presents
15 key findings in this topic area. Specifically, the report covers such topic areas as
the customer-focused knowledge strategy, knowledge content, measurement, and technology.
APQC:
Knowledge Management. A cross-industry benchmarking study led by
APQC’s president Carla O’Dell and completed in 1996. It focuses on the
following KM needs:
- Knowledge management as a business strategy
- Transfer of knowledge and best practices
- Customer-focused knowledge
- Personal responsibility for knowledge
- Intellectual asset management
- Innovation and knowledge creation
APQC:
Using Information Technology to Support Knowledge Management. A
benchmarking study led by Thomas Davenport (then Curtis Mathes Professor and director,
Information Systems Management Program at University of Texas, Austin), Norvin Croy
(president of Z-Factor Systems), and Carla O’Dell (president of APQC). The
study focuses on how best practice firms deploy information technology in support of KM.
- Knowledge Management Benchmarking Association.
KMBA is a membership organization of firms interested in benchmarking KM
initiatives. Membership is free but participants pay for studies. This site
also provides a useful set of links to many other benchmarking sites.
- MJM: Creating A Knowledge
Management Business Strategy: Delivering Bottom Line Results. This report is from
MJM, a publishing firm in the United Kingdom that also publishes the International
Knowledge Management Newsletter. This report is the first in a series of planned
best practice reports dealing with knowledge management. Authored by Rory Chase, the table
of contents and chapter one can be downloaded from the web but the full report must be
purchased. Key elements of the report include:
- Designing the right knowledge management strategy for your organization
- Creating the knowledge-based organization
- Developing an information technology strategy that supports knowledge management
- Measuring intangible assets
- Learning from the leaders - case studies from best practice organizations
- David J. Skyrme: Creating the
Knowledge-based Business. This is an international study of best
practices regarding knowledge management. The report is published by Business Intelligence
Ltd. of the United Kingdom and is available at a cost of $995 US. Key elements of
the report include:
- The business case for knowledge management
- Essential practical tools and techniques
- Frameworks and processes for creating and sharing knowledge
- How to create a knowledge culture
- New measurement systems, challenges and concepts
- The role of information technology
Return to the KM
Resources Home Page
|