On the rare occasion, that a package is lost in transit, we
are required to wait up to 30 days from the trace date to determine if the package is actually
lost or just "misplaced" in transit.
Gulden & Brown will not hold
a purchaser's funds any longer than necessary. However we need to follow
postal procedures to determine if the package was signed
for, stolen or lost and this determination will take
30 days. If a proof of delivery can be obtained (i.e. the package was delivered and signed
for) we do not refund the purchase and it is understood that
Gulden & Brown has fulfilled their obligation once the package has been shipped from our
location.
No refund will occur until
the post office declares the claim valid and a refund
is issued.
Lost Package Policy