you look so beautiful in candlelight!

International Buyer Details
Placing an Item on Hold
What happens after the purchase?
Priority and Express Mail Rates
Return Policy for USA Buyers
How to make a Return
Condition Ratings
E-mail Answer Page
Our Privacy Policy

What are my shipping options?

We ship via USPS as a default, but will also send packages via UPS. We recommend UPS or Express Mail for Rush service (added charges apply.) We insure all items and provide tracking information to you via email.  If you do require expedited shipping, your credit card must be approved for the added postage. If your credit card is declined by the system, we will notify you, but the order is void until the transaction is approved.

*We need a 3 day minimum for express mail orders for travel from Hawaii to mainland

International Shipping Options are Priority international and Express International. 
For More Postal Services Information, 
Click Here.

Do you have a return policy?

Our U.S. buyer return policy for undamaged items covers items over $250 and falls within a 5 day turnaround period.  The return incurs a 10% re-stocking fee. International Sales are final.
For More Information on re-stocking fees 
Click Here.

What if I have questions after the sale? What if I need more detailed instructions?

Anytime you have questions, you are welcome to call or email us.  And if you have a question or problem after receiving your merchandise, we'll be here to help.

Are you available only at certain hours?

Yes. The site is open 24hrs. but we are available only during Hawaii Standard time.  Hawaii Standard Time, can be 6 hours behind the East coast, so 9pm Hawaii time corresponds to 3 a.m. on the East Coast  If you need to telephone, it is best to pre-arrange a call time.

What do I do If the merchandise is lost or broken during transit?

In the rare case you receive damaged items, the information you need to file an insurance claim with the shipper is readily available. We will work with you to answer any questions and resolve any concerns to your satisfaction. We insure all items and provide tracking information and Lost packages are treated by USPS guidelines.  
For More Information on Lost Packages, 
Click Here.

For More Info: 
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