Netscape.exe has caused an error in...

Subject: Re: Invalid Page Fault in Netscape.exe
Date: Thu, 18 Jan 2001 13:56:21 -0800
From: hb
Organization: Newsgroups: netscape.communicator


Netscape caused an invalid page fault in module NETSCAPE.EXE at018f:004460f5

This happens occasionally when exiting Netscape 4.76-79.

Try the usual first aid. Close Netscape. Then use your file manager to delete NETSCAPE.HST and the CACHE directory (or all files therein). They will be built anew as you surf.

Rebuild the Netscape REGISTRY:
Back up all USERS directories (folders).
Close Netscape
Rename NSREG.DAT to NSREG.BAK in c:\windows, then restart Netscape. It will prompt for a new Profile. Give it the exact name of your old Profile and it should recognize it. Multiple Profiles can be restored the same way .Or create new Profiles.

This is usually the most successful solution when experiencing the netscape.exe error.

As a diagnostic, prior to opening Netscape temporarily disable all background applications including virus checkers, performance monitors, WEBaccelerators and cache utilities, ads-off and crashguard programs, TSRs, animated screen savers and the like. Click once and END TASK of each item except NETSCAPE, RNAAPP and EXPLORER and SYSTRAY, if it is shown.

Search for ADVERT.DLL. If found in c:\windows\system, try moving it to the same folder as the application that uses it - one that offers advertisements. Go!Zilla is one possibility. Or rename to ADVERT.OLD. However, this may disable the application that installed it.

Also verify that PREFS.JS, in your Netscape USERS\ folder is not flagged READ ONLY. Right-click, and choose PROPERTIES.

Temporarily rename the BOOKMARK.HTM file to BOOKMARK.OLD. And rename the address book file to .OLD. If crashes stop, then the file is the culprit. In 3.0x the address book is ADDRESS.HTM; in 4.0x it is ABOOK.NAB. In 4.x it has an .na2 extension and the name is usually, but not always, PAB.na2.

There are also some files with a DB extension in each user folder that if corrupt will cause Netscape to crash on exit. Rename them one at a time and see if anything changes.

Any of the files Netscape writes to that have had the Read-Only attribute set on it may cause a crash on exit also. (check Modified dates of files. Right click and select Properties to make sure Read-Only is not checked)

Good Luck,

* Try different color depths, under Control Panel|DISPLAY|SETTINGS.

* Also click the ADVANCED button, then the PERFORMANCE tab, and lower the acceleration setting.

* If DirectX is installed, disable Direct Draw Hardware Acceleration. Use DXTOOL.EXE. START button|FIND|FILES| "DXTOOL".

If one of the three above suggestions seems to help, seek out an updated video driver from the chip or card manufacturer's WEBsite.

IPF and GPF errors can be elusive, and may be system-specific...

General Windows 95/98 Troubleshooting
General Protection Fault or Invalid Page Fault in Navigator
Invalid Page Fault in Navigator Mail
MSVCRT - Netscape loads and then can't open home page without an Invalid Page Fault
MSVCRT - Q190536 - FIX: Invalid Page Fault in Msvcrt.dll
Q192123 - Causes Invalid Page Fault Error in Msvcrt.dll
Microsoft Knowledge Base Search
Bud's Troubleshooter
Windows 95 GPF's
Troubleshooting Kernel32.dll errors and Invalid Page Faults
Kernel32.dll Troubleshooter


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